Frequently asked questions

We use euros as our base currency.

No. There are two ways to pay for your reservation, paying the total reservation or a part of it. In both cases you have to pay with a credit or debit card.

If you decide to pay part of the reservation with credit or debit card, the rest may be paid on arrival in cash to the driver.

You should make your reservation indicating the date and the time of the landing flights in destination and take-off indicated on your air ticket. WITHOUT MODIFICATION. All pick-up times are automatically calculated and they appear confirmed on your voucher.

We accept all credit / debit cards. We also accept payments through PayPal.

All reservation pages require you to provide us with personal data that is protected using 256-bit SSL encryption. Payments are made at the end of the booking process where you are redirected to PayPal's secure payment page. We never see the details of your card and they are never stored.

Yes. During the booking process, when step 3 arrives you will be able to select the compatible extras for the chosen service. Add baby chairs or backless booster seats that best fit the child's height and weight as well as the number of chairs needed.

Yes. When making the booking process, when you reach step 2, you can choose the type of car. Select car adapted to people with reduced mobility.

This vehicle is suitable for people traveling in a manual wheelchair and motorized wheelchair.

If you are traveling on a motorized scooter, select a vehicle with sufficient luggage capacity since in this case it is necessary to travel while sitting in the car seat.

When you make the reservation, in step 3 you will be shown the extras of the service. Choose "extra stop in the same town" and in observations of the data form indicate the place of the extra stop.

Each passenger can carry a piece of standard luggage with a maximum weight of twenty kilos (20 kg) and a piece of luggage of up to five kilos (5 kg). The assigned vehicle is suitable for the number of passengers and the hired luggage. Any excess baggage must be declared at the time of booking.

If you travel with special luggage, such as golf sticks and any other sports equipment, you can hire step 3 of the reservation, including this special baggage in your transfer.

In the event that additional vehicles are necessary to transport an excess of undeclared baggage, the passenger must pay for the associated additional costs.

We do not guarantee the make of the car in which you will travel but we certainly garantee that the vehicle will be of the chosen category, suitable to your needs.

In the event that we do not have any vehicle of the selected category, the service will be carried out with a higher category car at no extra cost to you.

The transfer vehicle will take you straight to your the address you have given us in your reservation except in the event of circumstances beyond our control such as road works, fiestas, etc, which impede vehicles passing, and in which case you will be taken to the closest point that circumstances will allow.

Your vehicle's driver will be waiting for you at the arrivals section of the airport with a sign bearing the name of the passenger in whose name you have made the reservation.

Use the emergency telephone number (24/7) that has been received with your confirmation reservation.

Yes. Our drivers check the arrival time of the different flights according to the information made available by the airport.

If your flight has a significant delay, or is canceled, please do inform us as early as possible.

When you make the reservation, you will automatically receive a reservation voucher containing the contact telephone numbers.

We admit small pets inside the vehicle as long as they are in a kennel.

In case of medium or large pets, please contact us through our contact page.

No. You have reserved a private transfer, and only you, and the people in your group will travel in the vehicle.

1- Check the SPAM folder of your e-mail management program.

2- Contact us through our contact page. It is very important that you do it from the e-mail address that you indicated when making the reservation.

You can cancel / modify your reservation by writing to the e-mail address indicated on the booking voucher or through our contact page. It is very important that the communication is made from the e-mail address indicated when making the reservation and where you received the voucher and indicate the reservation number.

It is possible that depending on the mode of payment chosen, the cancellation or modification of the reservation has some associated cost.

You can request the invoice by writing to the e-mail address indicated in the booking voucher or through our contact page. It is very important that the communication be made from the e-mail address indicated when making the reservation and where you received the voucher and indicate the reservation number and the necessary data to make the invoice, and you will receive it as soon as possible.