Terms and Conditions.


Read the following terms and conditions carefully before making a reservation. They contain important information about your rights and obligations.

By formalizing your reservation, you confirm that you have read, understood and accepted these conditions, further confirming that you have the legal capacity and authority necessary to accept these general conditions on your own behalf and / or on behalf of your companions. Therefore, you will be responsible for making the appropriate payments, you must notify us of any modification or cancellation, and you must, upon receiving the booking confirmation, inform the other travelers.

If you do not understand any of the conditions stated in the document, contact our customer service and we will inform you before signing this contract.

1.- Who are we?

Lucentum Autos S.L. , performs its activity under the trademark www.transferbenidorm.com and acts as a transport provider through this website.

2.- Languages. 

Our web pages are available in Spanish and English, and we continue to dedicate efforts to add more languages in the future. Our Customer Service and assistance via email are available in Spanish and English at all times. We pay special attention to the quality of the translation of our websites and these General Conditions but in case of discrepancy the Spanish version is the one that is considered valid.

3.- Online booking process.

The person making the reservation must be over 18 years old and is responsible for following all the steps of the online booking system. You confirm that all the data you provide us with in order to acquire the transportation service are correct, that is the holder of the credit or debit card that you use to make the payment and that you have enough funds or credits to cover the service cost. We reserve the right to obtain validation of the credit or debit card data before providing the Service. If we cannot obtain the validation of such data and the payment is not made, we reserve the right to cancel the reservation and not provide the requested Service.

You must print and have the reservation vouchers ready to present so that the driver can examine them. If the holder of the reservation does not present the voucher, it is possible that the transport operator does not provide the service. We recommend that you print and carry with you all communications maintained with us in addition to the proof of transfer.

4.- Payment.

On our website you can see the detailed prices per service, calculated according to the vehicle, the destination and the date you choose. We can modify the price of the services at any time and your request for service, even after processing and payment it is subject to validation until the moment you send the voucher or reservation voucher.

At the time you make the reservation request for the service, you can choose between paying the service in full or an amount in the form of a deposit. In case of paying a deposit, you must pay the remaining amount to the driver in cash before the start of the transfer. This deposit system is not available in all destinations.

Payments on our website are made securely by credit or debit card and also by the Paypal service.

5.- Changes.

Any request to change the reservation must be sent in writing to our email address info@transferbenidorm.com. No change will be effective until we receive it and confirm by email that we can make the corresponding change. You can make the change with a minimum of 24 hours before the trip begins.

If you request a change that implies a change in the price (vehicle size, new destination, extras, etc.), the difference between what you have already paid and the new price, will be communicated by email, together with a link in the same email to make the payment of the difference.

Up to TWO modifications in the reservation will be accepted without additional charges for the client. As of the third modification, a management fee of 12 EUROS will have to be paid at least 24 hours before the trip.

If the change produces a reduction of the initial rate, the difference will be refunded, as long as you request the modification at least 24 hours before the start of the trip.

6.- Cancellations by the client.

Any request to cancel a reservation must be sent in writing to our address info@transferbenidorm.com with a minimum of 24 hours before the date of the first transfer.

Cancellations that occur after having made TWO changes to the reservation, will have a management fee of € 12.

Cancellations that comply with these terms will be paid in full by the same payment method and currency that you have used.

Cancellations made less than 24 hours before the start of the trip indicated on your voucher or reservation voucher, will NOT be subject to refund. In this case we will send you an email with confirmation of the cancellation so that you can use it to claim the amount with your tour operator, airline or insurance company.

7.- Changes and cancellations on our part.

In extraordinary cases we can see ourselves in the need to cancel your reservation. You will be reimbursed the full amount of the reservation and this refund will cover all obligations towards the customer arising from such cancellation. In any case, we will make the necessary efforts to find viable alternatives to any confirmed reservation that we must cancel.

8.- Baggage allowed and capacity.

All luggage must be properly labeled with the name of the owner and the destination address.

Each passenger can carry a suitcase of 20 kg maximum weight (maximum combined dimension of 158 cm) and one piece of carry-on luggage with a maximum weight of 5 kg (maximum dimensions of 45 cm x 35 cm x 20 cm).

Any excess baggage must be declared when making the reservation request for the service. You must assume the additional expenses incurred, which include the expenses derived from obtaining other vehicles to transport excess baggage that you have not declared. Also, we reserve the right to refuse to carry excess baggage.

In the suitcase, prohibited items such as: dangerous substances ; animals; firearms; perishable goods or fragile objects must not included.

We recommend that you do not include in your baggage, fragile or valuable objects  such as jewellery, money, precious metals, silver objects, checks or other negotiable securities, documents, passports and other identity documents, samples, etc. 

You must take responsibility for your luggage and transport it assuming the risk. We assume no responsibility for the loss or damage thereof. We advise you to take out an adequate travel insurance that offers coverage in the event of such eventualities.

The luggage that you forget in the vehicle will be sent to the address that you have indicated in the reservation request of the service, which implies the payment of any additional expense.

You must indicate in the booking request of the service if you will travel with pets. We only accept small pets, which in such case, will travel under your responsibility and in a container that meets the IATA specifications for air transport. Domestic animals can get very nervous during the trip, so you should take the necessary precautions. The holder of the reservation must assume the expenses for the damages suffered in the vehicles as a result of the behaviour of their pet.

9.- Children and babies.

All children and babies, regardless of their age, will be taken into account to determine the capacity of the vehicle to use, and therefore must be included in the total number of passengers at the time of booking.

We remind you that the Spanish Legislation, for safety reasons, requires the use of a baby lift or baby seat for passengers under 12 years of age or with a height of less than 135 cm. During the booking process you will have the opportunity to reserve child seats or lifts in all destinations.

In case you do not inform us of the presence of minors, your transfer service will be subject to the availability in the vehicle of suitable chairs for children. If there are no child seats available, the price of the service can not be reimbursed nor will any liability or obligation to provide transportation services be assumed.

10.- Wheelchairs and transfers for people with reduced mobility.

The services of transfer for people with reduced mobility can be made with specially adapted vehicles and selected through the booking process of the transferbenidorm.com website. If you travel with a wheelchair of which you cannot get out or with an electric chair or scooter, this option is mandatory, and in the case of not having selected this option, we assume no responsibility for not being able to carry out the transportation service. . Passengers with reduced mobility traveling with a folding wheelchair can choose any other type of vehicle, always taking into account that they must be able to access the vehicle autonomously or with the assistance of one of their companions, and the wheelchair must fit in the trunk of the vehicle.

11.- Reserve of additional stop.

During the booking process you will have the opportunity to reserve an additional stop in case you need to collect or return some keys or if your group is staying at more than one accommodation. The address of the additional stop must be located in the same destination as the main stop. The maximum duration of this additional stop will be 10 minutes and will have a charge as indicated in the reservation process.

12.- Travel insurance.

We strongly recommend that you purchase travel insurance that meets your needs. Please read the contract carefully and print the documentation to take it with you when you travel. A proper travel insurance will protect you against a series of risks that are beyond our control.

13.- Our responsibility.

In the case of breach of these conditions we will be liable only for those damages or losses that are a consequence attributable to our default or our negligence, and at most for the total amount paid by you. We are not liable for damages that are not directly attributable to us or those caused by accident, force majeure or that are caused by legal or administrative requirements. We are not responsible for incidents that occur during the provision of the service, specifically illnesses, personal injuries or death, unless they are a direct consequence of our negligence.

This means that, in accordance with these conditions, we can accept liability if, for example, the passenger dies or suffers personal injury or if the transfer service is not provided as hired or as a result of our disability or of the incapacity of our employees.

Keep in mind that it is your responsibility to demonstrate that lack of knowledge and professionalism if you want to file a claim against the company.

In addition, we will only be responsible for what our employees do or do not do while acting in the framework of their professional performance.

No section of these General Conditions limits or excludes our liability to you in case of death or personal injury arising from our negligent performance or any other right that you are entitled to as consumer and user and that by law cannot be excluded or limited.

We can not guarantee one hundred percent the accuracy of the contents of this website. The possibility that the page is affected by a computer virus can not be ruled out. In any case we will do everything on our part to rectify any error that is communicated to us in the shortest possible time. If due to one of these errors a reservation is made with a wrong price or with a wrong promotion, we reserve the right to terminate the contract without having to compensate the customer.

14.- Force majeure.

We can not be held responsible in the event that the fulfillment of our obligations is prevented or affected directly or indirectly by or as a result of a force majeure event or any circumstance beyond our control including, among others, cases such as extreme weather phenomena, natural disasters, terrorism, accidents of third parties along the route of the transfer, police checks, extraordinary traffic congestion, traffic routes closed to traffic or strikes.

15.- Contact.

The different contact forms and our customer service hours appear on the website. Also, during your transfer, you have a 24-hour telephone number on the voucher, from which we will assist you to solve any unforeseen event regarding the trip you are making.

All communications that we maintain with you, will be made by email, so we recommend that you always check before you start your trip to verify that there have been no changes or cancellations in your reservation. Notifications will be sent to the address you provided during the booking process.

In case you change your email or contact phone number, you must notify us immediately so that we can contact you for any question regarding your service request.

In the event that you do not show up at the meeting point described in the booking voucher in the next 60 minutes (in the case of the airport) or 15 minutes (in the other cases) from the time shown in the voucher , the Provider will try to contact you on the telephone number that you have provided during the reservation process. If it is not possible to talk to you because you do not answer, or because your phone is out of coverage, or because the answering machine is the only response we get or the connection fails, in that case, the service will be cancelled without the right of a refund for you.

If at any time during the course of the service, you detect any problem with the service provided, call us at the number that appears on your voucher. We will investigate the problem and try to solve it immediately. If we are not notified, our ability to investigate the subject matter of the complaint will be affected, as will your rights to make a claim. With this in mind, any claim related to the service must be made in writing within a period not exceeding 15 days from the date of transfer.

Upon your return you can receive a questionnaire to evaluate the service provided. This document serves transferbenidorm.com to make a constant improvement of its services. Your help is undoubtedly fundamental and of great value.

16.- Transportation services.

In the pick-up services at the airport, the driver will wait a maximum of 60 minutes from the arrival time of the flight specified in his voucher. The waiting time from any other collection point will be limited to 20 minutes from the time indicated on your voucher.

You must check the date, time and place that appear on your voucher or in the subsequent e-mail communication that we send you in relation to the collection information of your transfer service. You must ensure that you arrive at the airport of departure at least 10 minutes before the opening of the check-in desk (not the closing) and, in any case, never less than two hours before the scheduled departure time of the flight.

The driver has the absolute capacity to decide the route to his destination, although this is not the most direct route or involves the use of toll roads.

Please note that we are not responsible for delays or services not rendered due to force majeure or other circumstances not foreseeable or beyond your control, such as accidents suffered by third parties during the journey of the transfer, police checks, terrorist attacks or acts of vandalism, extreme weather conditions, or strikes.

The transfer will be made between the points of origin and destination specified in your voucher. Try to provide a detailed and specific address that includes the name of the street and the number. The vehicle will leave you or pick you up at the place closest to your accommodation, depending on the physical characteristics of the vehicle and access to the address that appears in the contract.

In the event that access through the conventional route has been closed due to weather conditions or similar circumstances and you wish to be transferred to your destination by a longer route, you must assume any additional expenses that may be charged to you.

Under national transportation legislation, all vehicles are insured in accordance with the Law.

17.- Your responsibility.

It is your responsibility to travel with the reservation voucher, which indicates the arrival instructions, the important local contact numbers in case of emergency, the pick-up times of your transfers (round trip) and the contact number. This information is clearly specified in your booking voucher and on the website. We do not accept any liability or compensation claims for any loss of service or other loss in the event that you do not travel with your reservation voucher.

18.- Right of admission / Behaviour of the user.

The driver of the vehicle reserves the right to refuse to transfer to any person who is under the influence of alcohol, drugs or whose behaviour may be considered dangerous to the driver or other passengers, including you. In this case, no refunds will be made or any responsibility will be assumed as to the provision of the service, neither to you nor to any person traveling with you, nor will any alternative solutions be proposed.

If during the course of a hired transfer the behaviour of the passengers causes damage to the vehicle (broken glass, broken elements, breakage or dirt of upholstery, unlocking of locks, fire, graffiti, vomiting, pissing, defecation, etc) the transport driver can refuse to continue with the service without the right to refund the money paid for that service or by hired services to cover the cost of the material damage caused to the vehicle plus compensation for the time required for the repair of the damage and cleaning and repair of the vehicle for new transfers, without the right to claim additional compensation.

The consumption of alcohol, narcotic substances or tobacco is not allowed inside any vehicle.

19.- Complaints.

If you detect any problem in the service provided, you can contact us by calling the numbers that appear on your reservation voucher. We will endeavour to investigate the matter and try to solve the problem immediately. If you do not notify us of your complaint at this point, it will affect our ability to investigate the subject matter of the complaint, as well as your rights under this contract with the Provider.

If on your return you have had any problem with the hired service, you must inform us through the contact page of our website or by email to the address info@transferbenidorm.com. We will endeavour to resolve all problems that exist in connection with the Service within 28 days of the date of notification.

Please note that complaints must be submitted in writing within 28 days of the return booking date.

20.- Intellectual and industrial property law.

The copyright, trademark and other intellectual property rights related to the contents published on our website are registered under the name of Lucentum Autos SL and transferbenidorm.com and are protected by national and international legislation that regulates intellectual property. The use of the content of our website by a third party for any purpose other than the eventual reservation of a transport service is prohibited. This prohibition includes the modification, subsequent publication as well as the reproduction or total or partial representation of said content without the prior and express consent of the company.

Any illegal use of our website for any purpose is totally forbidden.

All the contents of this Website are protected by intellectual and industrial property rights and are the exclusive property of transferbenidorm.com. It is expressly forbidden to use the Website and the contents it contains, as well as the databases and software necessary for viewing or operating it, for commercial purposes, unless  with the written consent of transferbenidorm.com.

21.-Applicable legislation and jurisdiction.

These General Conditions will be governed by current Spanish legislation.

The contract agreed between you and the company will be regulated in accordance with Spanish legislation.

For any dispute or claim the company and the client, expressly waiving any other jurisdiction, submit to the courts of the city of Alicante.

If any of the stipulations contained in these conditions of use is declared illegal, void or declared inapplicable by judicial decision, the rest of the stipulations will continue in full force and effect.